12010

Supervisors, general office and administrative support workers

TEER 2 — College diploma, apprenticeship (2+ yrs) or supervisory

Express Entry skill level: Yes
Regulated in Québec: No
In demand in Manitoba: No

Classification

Business, finance & administration

1 › 12 › 120 › 1201

Definition

Supervisors of general office and administrative support workers supervise and coordinate the activities of workers in the following minor groups: Office support and court services occupations (1410) and Survey, statistical and data entry occupations (1411). They are employed throughout the public and private sectors.

Main duties

This group performs some or all of the following duties:
Coordinate, assign and review the work of clerks engaged in the following duties: word processing; record keeping and filing; operating telephones and switchboards; data entry; desktop publishing; and other activities involving general office and administrative skills
Establish work schedules and procedures and co-ordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Train workers in job duties, safety procedures and company policies
Requisition supplies and materials
Ensure smooth operation of office equipment and machinery, and arrange for maintenance and repair work
May perform the same duties as workers supervised.

Example job titles

•clerical supervisor
•data entry supervisor
•filing clerks supervisor
•hospital admitting clerks supervisor
•personnel clerks supervisor
•records office supervisor
•registry supervisor
•switchboard operators supervisor

Overview

Under the National Occupational Classification (NOC) 2021 system, NOC 12010 represents Supervisors, general office and administrative support workers. Classified as TEER 2, this occupation involves supervising and coordinating the daily activities of general office support workers, receptionists, and other administrative staff. Individuals in this role are employed throughout the private and public sectors, ensuring office procedures are followed efficiently, work schedules are met, and administrative operations run smoothly.

Key responsibilities under NOC 12010 include establishing work schedules, co-ordinating activities with other departments, resolving work-related problems, preparing progress reports, and training staff in job duties and safety procedures. Because this is a TEER 2 occupation, skilled workers in this category may be eligible for various Canadian economic immigration pathways, including the Federal Skilled Worker Program (FSWP) and the Canadian Experience Class (CEC) under the Express Entry system, as well as several Provincial Nominee Programs (PNPs).

Employment requirements typically include completion of secondary school, along with several years of experience in the specific office or administrative field being supervised. Disclaimer: This information is for educational and informational purposes only and does not constitute legal advice. For official guidance, please consult Immigration, Refugees and Citizenship Canada (IRCC) or a regulated Canadian immigration professional.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.