14101

Receptionists

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: No

Classification

Business, finance & administration

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Definition

Receptionists greet people arriving at offices, hospitals and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties. They are employed by hospitals, medical and dental offices and other offices throughout the public and private sectors. Telephone operators are included in this group.

Main duties

This group performs some or all of the following duties:
Receptionists
Greet people coming into offices and other establishments, direct them to the appropriate contacts or services, provide general information in person and by phone, and may perform clerical duties and maintain front desk security and security access lists
Schedule appointments, using manual or computerized systems
Record bookings, handle credit card checks, receive payment, issue receipts.
Hospital admitting clerks
Interview patients to obtain and process information required to provide hospital and medical services
Greet patients, schedule appointments, using manual or computerized systems, receive and record payment for services, and direct patients to appropriate areas.
Switchboard and answering service operators
Operate a telephone system or switchboard to answer, screen and forward telephone calls, take messages and provide information as required, and may perform clerical duties
Answer telephones and record and relay messages.
Telephone operators
Operate telephone systems to advance and complete customers' telephone calls such as long distance, pay telephone, mobile radio/telephone and person to person calls, arrange teleconferences, provide relay phone service to persons with disabilities, and may calculate and record billing information.

Example job titles

•answering service operator
•appointment clerk
•business receptionist
•dental receptionist
•hospital admitting clerk
•medical receptionist
•office reception clerk
•receptionist

Overview

Under Canada's National Occupational Classification (NOC) 2021 system, Receptionists are classified under NOC code 14101. This occupation belongs to TEER Category 4, which generally requires a secondary school diploma or several weeks of on-the-job training. Receptionists play a crucial role across various sectors in Canada, greeting visitors, directing individuals to appropriate departments, answering and forwarding phone calls, taking messages, and scheduling appointments. They may also perform basic clerical tasks such as sorting mail, typing, or data entry.

To immigrate to Canada under NOC 14101, candidates must meet the specific criteria of the immigration programs that target TEER 4 occupations. Although TEER 4 roles are typically not eligible for the Federal Skilled Worker Program under Express Entry, they may qualify for several Provincial Nominee Programs (PNPs), the Atlantic Immigration Program (AIP), or specific low- and semi-skilled pilot streams. Candidates must demonstrate that their previous work experience and daily responsibilities match the official ESDC occupational description.

Disclaimer: This information is provided for educational purposes only and does not constitute professional legal advice. For official immigration guidance, please consult Immigration, Refugees and Citizenship Canada (IRCC) or a licensed Canadian immigration practitioner.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.