62010

Retail sales supervisors

TEER 2 — College diploma, apprenticeship (2+ yrs) or supervisory

Express Entry skill level: Yes
Regulated in Québec: No
In demand in Manitoba: Yes

Classification

Sales & service

6 › 62 › 620 › 6201

Definition

Retail sales supervisors supervise and coordinate the activities of workers in the following unit groups: Retail salespersons and visual merchandisers (64100), Cashiers (65100), Store shelf stockers, clerks and order fillers (65102) and Other sales related occupations (65109). They are employed by stores and other retail businesses, wholesale businesses that sell on a retail basis to the public, rental service establishments and businesses involved in door-to-door soliciting and telemarketing.

Main duties

This group performs some or all of the following duties:
Supervise and coordinate sales staff and cashiers
Assign sales workers to duties and prepare work schedules
Authorize payments and the return of merchandise
Resolve issues that may arise, including customer requests, complaints and supply shortages
Maintain specified inventory and order merchandise
Prepare reports regarding sales volumes, merchandising and personnel matters
Hire and train or arrange for the training of new sales staff and monitor and report on performance
Ensure the visual standards and image of the store are maintained, such as store displays, signage and cleanliness
May perform the same duties as workers supervised
May perform key holding and managerial duties if required, such as opening and closing the store, managing escalated complaints, developing and implementing marketing strategies, and signing for deliveries.

Example job titles

•department store supervisor
•head cashier
•liquor store supervisor
•produce department supervisor
•rental service supervisor
•retail sales route supervisor
•telemarketing supervisor

Overview

Under the National Occupational Classification (NOC) 2021 system, Retail sales supervisors are classified under NOC code 62010 within TEER Category 2. Individuals in this occupation supervise and coordinate the activities of retail sales workers and cashiers. Their primary duties include overseeing staff, assigning duties, authorizing payments and returns, resolving customer complaints, maintaining inventory levels, and preparing reports on sales volumes and merchandising. To qualify for this role in Canada, completion of secondary school is typically required, alongside demonstrated experience in retail sales or cashiering.

As a TEER 2 occupation, NOC 62010 is highly relevant for Canadian economic immigration programs. Skilled workers under this category may be eligible for the Express Entry system, specifically through the Federal Skilled Worker Program (FSWP) and the Canadian Experience Class (CEC). Additionally, various Provincial Nominee Programs (PNPs) across Canadian provinces and territories offer targeted streams for retail supervisors to transition to permanent residency.

Disclaimer: This information is for educational and general informational purposes only and does not constitute official legal or immigration advice. For binding legal guidance, please consult with Immigration, Refugees and Citizenship Canada (IRCC) or a licensed Canadian immigration consultant.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.