62023

Customer and information services supervisors

TEER 2 — College diploma, apprenticeship (2+ yrs) or supervisory

Express Entry skill level: Yes
Regulated in Québec: No
In demand in Manitoba: No

Classification

Sales & service

6 › 62 › 620 › 6202

Definition

Customer and information services supervisors supervise and coordinate the activities of workers in the following unit groups: Customer service representatives - financial institutions (64400) and Other customer and information services representatives (64409). They are employed by banks, trust companies, credit unions and similar financial institutions, retail establishments, contact centres, insurance, telephone and utility companies and other establishments throughout the public and private sectors.

Main duties

This group performs some or all of the following duties:
Customer service representatives supervisors - financial services
Supervise, coordinate, assign and review the work of clerks engaged in the following duties: providing information and customer service; and serving customers in banks, trust companies and other financial institutions
Examine and verify accuracy of work and authorize routine deposits and withdrawals
Establish work schedules and procedures
Coordinate activities with other work units or departments
Resolve work-related problems and prepare and submit progress and other reports
Identify training needs and train workers in job duties and company policies
Ensure smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.
Customer service representatives supervisors (except financial services)
Supervise, coordinate, assign, and review the work of clerks and agents engaged in conducting surveys and interviews, collecting and compiling statistics, providing information and customer service, and writing correspondence including emails and preparing materials
Establish work schedules and procedures
Coordinate activities with other units and departments
Prepare and submit progress reports and other documentation
Identify training needs and train workers in job duties and company policies
Ensure the smooth operation of computer systems and equipment and arrange for maintenance and repair work
May perform the same duties as workers supervised.

Example job titles

•call centre agent supervisor
•contact centre supervisor
•current accounts supervisor
•customer service representatives supervisor - financial services
•information clerks supervisor

Overview

Under the National Occupational Classification (NOC) 2021 system, NOC 62023 designates Customer and information services supervisors. This occupation falls under TEER Category 2, making it eligible for key Canadian economic immigration pathways, including the Federal Skilled Worker Program and the Canadian Experience Class under the Express Entry system, as well as various Provincial Nominee Programs (PNPs).

Supervisors in this unit group co-ordinate, assign, and review the work of customer service representatives, information clerks, and call centre agents. Their primary responsibilities include establishing work schedules, resolving work-related issues, preparing progress reports, training staff in company policies, and ensuring the smooth operation of computer systems. To qualify under NOC 62023, candidates typically require completion of secondary school and several years of experience in the specific clerical or customer service occupation they are supervising.

Securing employment or validating experience under NOC 62023 is highly beneficial for immigration candidates aiming to transition to permanent residency in Canada. Ensure your employment reference letters precisely align with the official Employment and Social Development Canada (ESDC) lead statement and duties. Disclaimer: This information is for educational purposes only and does not constitute legal or professional immigration advice. For official guidance, consult Immigration, Refugees and Citizenship Canada (IRCC) or a regulated immigration professional.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.