64313

Ground and water transport ticket agents, cargo service representatives and related clerks

TEER 4 — High-school diploma or several weeks of training

Express Entry skill level: No
Regulated in Québec: No
In demand in Manitoba: No

Classification

Sales & service

6 › 64 › 643 › 6431

Definition

Ground and water transport ticket agents, cargo service representatives and related clerks, quote fares and rates, make reservations, issue tickets, process cargo shipments, check baggage and perform other related customer service duties to assist travellers. They are employed by bus and railway companies, freight forwarding and shipping companies, boat cruise operators and other public transit establishments and by travel wholesalers.

Main duties

This group performs some or all of the following duties:
Ticket agents
Answer customer inquiries, quote fares and assist clients in planning travel times and routes
Reserve seats for tour companies, travel agencies, wholesalers and the general public
Issue tickets, handle cash transactions and check baggage
Receive and record bookings for package tours from retail travel agencies and supply information regarding available vacancies when working for wholesale travel companies.
Cargo service representatives
Quote fare and rates for cargo shipment
Compute shipment costs including charges for services and insurance using rate tables and schedules and prepare and maintain shipping and other documents
Check in passenger baggage and sort for loading by baggage handlers or may load baggage directly into buses, railway cars or cruise ships
Trace lost or misdirected passenger baggage or cargo shipment.

Example job titles

•bus ticket agent
•cargo customer service representative - railway
•counter service agent - railway
•railway passenger agent
•railway reservations clerk
•reservations clerk - cruise line
•ticket agent (except airline)

Overview

Under Canada's NOC 2021 system, NOC 64313 covers ground and water transport ticket agents, cargo service representatives, and related clerks. These professionals perform essential customer service and administrative tasks for railways, bus lines, ferry services, and other transport operators. Typical responsibilities include quoting fares, reserving passenger space, issuing tickets, processing cargo shipments, and addressing customer inquiries regarding schedules and routes.

This occupation is classified under TEER Category 4, which typically requires a high school diploma or several weeks of on-the-job training. Individuals in this role can pursue various Canadian immigration pathways, such as the Provincial Nominee Program (PNP) streams targeting semi-skilled workers, or specific regional pilot programs. Understanding the exact job duties and employment requirements defined by Employment and Social Development Canada (ESDC) is critical for matching your foreign work experience with IRCC immigration programs.

Applicants must provide comprehensive reference letters demonstrating that their past duties align with the official ESDC lead statement and main activities. Disclaimer: This information is for educational purposes only and does not constitute legal advice. For official immigration counsel, please consult a Regulated Canadian Immigration Consultant (RCIC) or a qualified immigration lawyer.

Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.

Commonly confused codes

64312Airline ticket and service agents

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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.