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NOC 22221 is the Canadian National Occupational Classification code for User support technicians. It is classified TEER 2 — College diploma, apprenticeship (2+ yrs) or supervisory, which meets the skill requirement for Express Entry. An officer decides whether you can claim this code by comparing the duties written in your reference letter against the official main duties below — not by your job title.
Classification
Natural & applied sciences
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Definition
User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
Main duties
Example job titles
Overview
Under Canada's NOC 2021 system, User Support Technicians are classified under NOC code 22221. This occupation falls under TEER Category 2, making it eligible for key Canadian immigration pathways, including the Federal Skilled Worker Program and the Canadian Experience Class (CEC) under the Express Entry system, as well as various Provincial Nominee Programs (PNPs). Professionals in this role provide essential technical assistance, support, and advice to users experiencing difficulties with computer hardware, software, and communication systems.
To meet the IRCC requirements for NOC 22221, candidates must perform the core duties defined by the ESDC. These typically include simulating or recreating user problems, troubleshooting hardware and software issues, installing and configuring computer equipment, and maintaining logs of technical issues. Educational requirements generally include the completion of a college program in computer science, computer technology, or network administration, or equivalent professional experience and industry-recognized certifications.
Educational overview summarizing this occupation. Always confirm against the official NOC profile and IRCC before relying on it.
Yes — User support technicians is TEER 2, and TEER 0–3 occupations meet the skill-level requirement for Express Entry programs such as the Federal Skilled Worker Program and the Canadian Experience Class. Full eligibility also depends on your work experience, language results and other program criteria.
User support technicians is classified as TEER 2 — College diploma, apprenticeship (2+ yrs) or supervisory. Always confirm the exact employment requirements on the official NOC profile before relying on them.
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Occupation data: Statistics Canada / ESDC — National Occupational Classification (NOC) 2021.